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Product Pictures
Silver Harmoni endeavours to ensure all images are a true representation of the finished product, however there might be slight variations due to print, browser and publishing limitations. Please note images may appear larger or smaller on the screen. Please read the product description for actual size measurements.

Pricing
In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply products at the incorrect price.

Shipping
Delivery is free for orders over 20 Euro. Orders under 20 Euro incur a flat 8 Turkish Lira delivery fee (approximately 3 Euro).

We make every effort to dispatch retail orders within 1 business day. Parcels reach most destinations within two weeks. Some remote locations such as African and Pacific Islands may take longer. Registered post requires somebody be available to sign for the delivery.

Should you require express shipping please contact us directly. We are able to offer express shipping via UPS/Fedex/Yurtici Kargo, but the delivery cost and time will vary depending upon your location.

All orders are shipped from Turkey and may be subject to customs and duty charges by the relevant authorities in your country. It is the customer’s responsibility to pay any additional duty charges levied by customs, should they occur.

If an item is undeliverable and is returned to us, we will endeavour to contact you. If you wish us to send the item again, you will be liable for a fee of 8TL to cover the additional postage costs. If you no longer want the item, the item will be refunded less a restocking fee to cover postage and expenses.

Cancellations
We may cancel an order if the goods is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the goods.

If you wish to cancel your order please contact us. No cancellation fees apply. Once an order has been dispatched it may not be cancelled and the item must instead be processed as a return and must be returned to us according to guidelines in our returns policy.

Returns Policy
  • Change of Mind – If for any reason you aren’t happy with your purchase, you may return the goods to us unworn in their original condition and packaging. You must contact us within 7 days of receipt of the goods and we will provide a return address for you to mail the item/s to us. You may choose from a refund, an exchange or a credit voucher. The customer is liable for return postage costs.
  • Faulty Goods – In the rare event you believe that the goods are faulty please contact us. We may ask you to provide pictures or other evidence to confirm the goods are faulty. In this event you will be entitled to either a replacement (if available), refund or exchange. The faulty goods need to be returned to us but you will not be liable for additional shipping charges. We will instruct you on how to ship the item/s back to us.


Gift Certificates
  • Silver Harmoni gift certificates must be redeemed on the website www.silverharmoni.com or in store.
  • Gift Certificates cannot be used to pay for Gift Certificates.
  • Gift Certificates cannot be redeemed for cash.
  • If your order exceeds the amount of the Gift Certificate, the balance must be paid by cash/paypal/credit or debit card.
  • Silver Harmoni is not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission.
  • Silver Harmoni reserve the right to change the gift certificate terms and condition from time to time at our sole discretion.

Limitation of Liability
Silver Harmoni’s maximum liability in connection with any goods or services supplied to you will, to the maximum extent permitted by law, be limited to: the replacement or repair of the goods, the supply of equivalent goods, the cost of replacing or repairing the goods or the cost of obtaining equivalent goods; and

Silver Harmoni will not be liable for any indirect, special or consequential damage including (but not limited to):

  • any loss of use, profits, data or other intangibles, damage to goodwill or reputation arising out of or in connection with the use, inability to use, performance of failure of this website; or
  • damages for product liability, personal injury or negligence resulting from the use of goods or services supplied to you, or on behalf of you, through the website.

Copyright
All website content, copyright, trademark and other intellectual property rights available when using this website shall remain the property of Silver Harmoni or its suppliers. Permission is given to all purchasers to electronically copy and print sections of this site for personal non-commercial use only and for the sole purpose of using this website. Any other use, without the written permission of Silver Harmoni, is strictly prohibited.